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Good to know

The most important information for your holiday

Arrival and departure

The rooms, suites, and apartments are available from 3 p.m. on the day of arrival. On the day of departure, we kindly ask you to vacate the rooms, suites, and apartments by 11 a.m. In case of late arrival or early departure, the entire package price must be paid.

Cancellation policy

Uncertain times call for flexible solutions. Within the scope of our "carefree package" we would like to offer you exactly this flexibility and provide you with a carefree holiday planning. Therefore, a free cancellation is possible up to 6 weeks before arrival.


  • Cancellation is free of charge up to 6 before arrival
  • From 6 weeks up to 1 month before arrival, the cancellation fee is 40 % of the cost of the booking.
  • From 1 month to 1 week prior to your arrival, the cancellation fee is 70 % of the cost of the booking.
  • Within the last week preceding the date of arrival, we take 90 % of the total agreed price.
  • Upon late arrival or early departure, we charge the full price.


For group reservations we refer to the General Terms and Conditions for the Hotel Industry (AGBH).

  • From 3 months to 1 month before the arrival date, 40% of the total arrangement price will be charged.


A cancellation must be made in writing, only then is it valid.


Sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off. We want to spare you the associated costs and anger. Therefore we recommend taking out a hotel cancellation insurance from Europäische Reiseversicherung (including Covid coverage free of charge).

Our tip: take out travel cancellation insurance and take your "private guardian angel" with you on holiday.

Children’s rates

Children up to 3 years stay free of charge in their parents' room. Children up to 12 years receive a discount of 50%, and children up to 15 years get a 30% discount. Guests aged 16 and over staying in their parents' room enjoy a discount of 10%.

Food allergies

Do you have any special food wishes? Our kitchen team will prepare dishes suitable for allergy sufferers in accordance with your needs so that you can enjoy your holiday to the fullest. Please inform us in advance of any food intolerances. For vegan menus there is a extra charge of Euro 15.00 per day.

Inclusive services

A large selection of inclusive services awaits you in our hotel. During your stay, you will be provided with cuddly bathrobes, terry cloth slippers, and sauna towels.


Arrive, park, check in and enjoy. To keep your car ice-free and pleasantly warm even on the coldest winter night, we offer you a free parking space in the underground car park right next to the hotel.. For each additional vehicle we charge an additional fee of 10.00 euro per day.

Payment conditions

For short stays we charge an additional fee of 5 % - 10%. To confirm your booking, we ask for a deposit of 30% by bank transfer to our account.

Payment possibilities

We accept cash, EC cards, and credit cards (Mastercard or Visa).


We have a special place in our hearts for animals, but out of consideration for other guests, we have decided to no longer accommodate pets. Thank you very much for your understanding.


All rates are per person and day including half board and all inclusive services. When booking a room with breakfast, we deduct 10.00 euros from the half board price.


Please note that smoking is not permitted in the room, dining rooms, or lobby.

Special services for skiers

You can obtain your ski passes directly at the reception desk and thus avoid long waiting times at the ticket counters of the ski areas. You can store your ski equipment comfortably and safely in the ski lockers with integrated ski boot heaters.


In the lobby and in all rooms, you have access to our Wi-Fi.