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On holiday? Of course!

Corona measures at a glance

Your safety and well-being are very important to us and have top priority in all planning. A holiday this year is slightly different from those of the last few years – that doesn’t mean it won’t be at least as exciting and enjoyable!

We are doing everything to ensure that you can enjoy your holiday at our hotel in a relaxing and safe manner. To make this possible we appeal to your personal responsibility – if everyone adheres to the safety measures and we take care of our own wellbeing as well as that of others, we will manage to master this current time together and soon return to everyday life.

We would be pleased to inform you about the safety measures at our hotel – needless to say we comply with the laws and regulations of the authorities and update the measures regularly.

All the measures of the Silvretta Arena Ischgl / Samnaun are summarised under the following LINK.

Current cancellation conditions

Uncertain times call for flexible solutions. Within the scope of our "carefree package" we would like to offer you exactly this flexibility and provide you with a carefree holiday planning. Therefore, a free cancellation is possible up to 6 weeks before arrival.

 

  • Cancellation is free of charge up to 6 before arrival
  • From 6 weeks up to 1 month before arrival, the cancellation fee is 40 % of the cost of the booking.
  • From 1 month to 1 week prior to your arrival, the cancellation fee is 70 % of the cost of the booking.
  • Within the last week preceding the date of arrival, we take 90 % of the total agreed price.
  • Upon late arrival or early departure, we charge the full price.

 

For group reservations we refer to the General Terms and Conditions for the Hotel Industry (AGBH).

  • From 3 months to 1 month before the arrival date, 40% of the total arrangement price will be charged.

 

A cancellation must be made in writing, only then is it valid.

 

Sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off. We want to spare you the associated costs and anger. Therefore we recommend taking out a hotel cancellation insurance from Europäische Reiseversicherung (including Covid coverage free of charge).

Our tip: take out travel cancellation insurance and take your "private guardian angel" with you on holiday.

General hygiene measures

  • Surfaces, door handles, etc., are cleaned and disinfected several times a day.
  • All of our employees are required to provide 3G proof.
    In lifts there are passenger limits.
  • Disinfectant dispensers can be found at several locations in our hotel.
  • Seespitz A-Z: All important hotel information, interesting facts about what's on offer in Ischgl can be called up conveniently on site using your smartphone, tablet or notebook. Nevertheless, feel free to drop by the reception at any time - high security standards protect you!
  • Avoid risk – we ask you to stay below your personal limits of performance to avoid accidents and injuries.

Arrival and departure

Check-in:

  • On request, we offer you the possibility to check-in conveniently and easily from home.
  • On your arrival we will give you a warm welcome, but do not shake hands or hug you.
  • Your keys will be disinfected before you hand them over.

Check-out:

  • We also arrange the checkout to make it as convenient and fast as the check-in: you are also welcome to settle your hotel bill the evening before your departure.
  • The possibility of contactless payment.

Cuisine

  • You continue to enjoy our delicious pampering board! Of course, nothing will change in the high quality of the food. In the kitchen your dishes will be prepared as usual with the highest safety and attention to detail.
  • All surfaces are of course thoroughly cleaned and continuously disinfected. This applies to the kitchen as well as to the entire buffet area and the dining room.
  • Each room/reservation has a designated table in our restaurant area.
  • Disinfectants are provided.

Our spa area

  • All our wellness offers are at your disposal. Massages take place without restrictions.
  • Please disinfect the equipment in the weight room after use.
  • Due to the distance rules, there are no restrictions in the area of person capacities in the sauna or steam bath, but we appeal to your personal responsibility!
  • Opening times will be adjusted if necessary.
Non-binding
request