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On holiday? Of course!

Corona measures at a glance

Your safety and well-being are very important to us and have top priority in all planning. A holiday this year is slightly different from those of the last few years – that doesn’t mean it won’t be at least as exciting and enjoyable!

We are doing everything to ensure that you can enjoy your holiday at our hotel in a relaxing and safe manner. To make this possible we appeal to your personal responsibility – if everyone adheres to the safety measures and we take care of our own wellbeing as well as that of others, we will manage to master this current time together and soon return to everyday life.

We would be pleased to inform you about the safety measures at our hotel – needless to say we comply with the laws and regulations of the authorities and update the measures regularly.

All the measures of the Silvretta Arena Ischgl / Samnaun are summarised under the following LINK.

Current cancellation conditions

Uncertain times call for flexible solutions. As part of our carefree package, we allow you exactly this flexibility and provide you with worry-free holiday planning. We offer you the following cancellation conditions in winter 2021/2022:

  • Cancellation is free of charge up to 6 weeks before arrival.
  • From 6 weeks up to 4 weeks before arrival, the cancellation fee is 40 % of the cost of the booking.
  • From 1 month to 1 week prior to your arrival, the cancellation fee is 70 % of the cost of the booking.
  • Within the last week preceding the date of arrival, we take 90 % of the total agreed price.
  • Upon late arrival or early departure, we charge the full price.

If the general corona measures are tightened or borders are closed again and as a result you are unable to start your holiday, there will of course be no charge.

Our tip: take out travel cancellation insurance and take your "private guardian angel" with you on holiday.

I have COVID-19, what now?

COVID-19 is insured by the European Travel Insurance in the same way as any other unexpected serious illness.

Cancellation is possible if …

  • A guest has fallen ill with COVID-19.
  • A close relative or a person living in the same household is infected with the virus and needs urgent attention.
  • There are signs of suspected corona (fever or other typical symptoms) – even if the test result is subsequently negative.
  • A corona test is positive, but the person has no symptoms.
  • The guest must be quarantined because a relative or person living in the shared household is infected with the virus.

Further information can be found here

General hygiene measures

  • Please note that at the moment there is an obligation in all closed public areas in the hotel MOUTH-NOSE PROTECTION. 
  • Surfaces, door handles, etc., are cleaned and disinfected several times a day.
  • Our employees are trained – wash and disinfect their hands regularly, and measure their temperature before starting work.
  • Compliance with the rules of distance (at least 1 metre).
  • In lifts there are passenger limits.
  • Disinfectant dispensers can be found at several locations in our hotel.
  • Seespitz A-Z: All important hotel information, interesting facts about what's on offer in Ischgl can be called up conveniently on site using your smartphone, tablet or notebook. Nevertheless, feel free to drop by the reception at any time - high security standards protect you!
  • Avoid risk – we ask you to stay below your personal limits of performance to avoid accidents and injuries.

Arrival and departure


  • On request, we offer you the possibility to check-in conveniently and easily from home.
  • On your arrival we will give you a warm welcome, but do not shake hands or hug you.
  • Disinfected pens are available at the reception desk.
  • Your keys will be disinfected before you hand them over.


  • We also arrange the checkout to make it as convenient and fast as the check-in: you are also welcome to settle your hotel bill the evening before your departure.
  • The possibility of contactless payment.


  • You continue to enjoy our delicious pampering board! Of course, nothing will change in the high quality of the food. In the kitchen your dishes will be prepared as usual with the highest safety and attention to detail.
  • Mouth and nose protection, disposable gloves and disinfectants are available for free use.
  • All surfaces are of course thoroughly cleaned and continuously disinfected. This applies to the kitchen as well as to the entire buffet area and the dining room.
  • Each room/reservation has a designated table in our restaurant area.
  • The menu and wine lists are disinfected after each meal.
  • Tablecloths are changed regularly.
  • Salt and pepper shakers and sugar bowls are disinfected and cleaned after each change of guest.
  • Mouth and nose protection, disposable gloves, and disinfectants are provided.
  • We also ask you to keep the minimum distance at our hotel bar and in the lobby.

Our spa area

  • The number of people allowed in our saunas and relaxation areas as well as the fitness room must be observed.
  • For the sake of all of our health, we ask you to keep a minimum distance of 1 m from other guests.
  • Our employees in the wellness area wear mouth and nose protection during all treatments.

Your retreat

  • All rooms are cleaned to the highest level of hygiene according to the cleaning concept of the Hollu company.
  • Our staff has been trained in special hygiene measures.
  • Our housekeeping team thoroughly cleans, airs, and disinfects the rooms daily and after each departure.

Covid-19 tests for guests

If you need a negative Covid-19 test for your journey home, you can get tested in Ischgl. You will receive your result within 24 hours.

  • 6 days a week at the HELP Center Ischgl without appointment
  • Required:
    • Wear mouth-nose protection in all public areas
    • Wash hands several times a day